ID Theft

How can i get Norton 360s cool identity protection thing to work with firefox?

i always used ie until i got sick of it messing up so i installed firefox and now the norton toolbar with identity safe doesnt show up. alos since ive installed firefox i cant log into myspace or hotmail, and yes ive cleared my cache and browsing history. how can i fix both of these issues? please no norton sucks comments, i really like the identity safe feature.

Public Comments

1. Hi A hot fix has been released for the tool bar issue with firefox 3.5. Please go to the link and step by step information is given along with the fix. http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&docurl=20090630130818EN&ln=en_US And after running the tool if you restart the computer then the issue will be resolved.
2. Hi sBailey_775, This is Mike from the Norton Authorized Support Team. The Identity Protection feature of the Norton Toolbar on Firefox 3.5.x is compatible with Norton 360 version 3. If you are using Norton 360 version 2, as long as you have a valid subscription, you are entitled to a free update to version 3. Please NOTE, while this process will update you to the latest version of Norton 360, it will not extend your subscription. To update, visit the Norton Update Center at the link below. http://www.symantec.com/home_homeoffice/support/special/upgrade2007/vista/migration_start.jsp?site=nuc After the updates are complete, launch Firefox and make sure the Norton Toolbar is selected under the "View" menu. If you are already using Norton 360 version 3, mouse-over the "PC Security" bubble and choose "Check for Updates". If any updates are installed, restart your computer and then repeat the process, possibly multiple times, until you are informed that there are no more updates available. Next, open Norton 360 version 3, select "Help & Support" and then choose "About". The version number should read "3.0.0.135". If you still are unable to get the toolbar to appear, please run the hot fix below. http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&docurl=20090630130818EN Thank you, Mike Michael York Norton Authorized Support Team Symantec Corporation